Dealing with furnace issues is never a glamour, but the experience, service and personal care I received from AAA HVAC is unparalleled and I would be remiss if I did not share my experience from this stellar team.
It was about 10 PM on a cold winter evening and I noticed the thermostat was reading 64 degrees when it was set for 72. I had heard the furnace kick on a few times, but no heat was coming out and the pilot light would ignite. I’m a tenant, not a landlord, so I didn’t know who to contact after hours since our management company was closed but thankfully the AAA HVAC sticker was on the furnace unit so I called them in the hopes this could get resolved and I didn’t have to sleep in a sleeping bag that night. They took my information and then said someone would contact me shortly to see if they could help troubleshoot. Sure enough, about 15 minutes later I received a text from Alex (who actually had changed out our HVAC the previous summer and remembered what a wonderful disposition and attitude he had), who remembered the work they had done on my unit and also knew that the system was very new. He coached me through a variety of steps for about an hour–very patient all the way–and after taking the cover off of the front of the unit and resetting the switch, the furnace kicked on and all seemed to be going well.
The next day at the same time, I noticed the same thing happened. I tried to troubleshoot walking through all the steps Alex and I had done over text the previous night (circuit breaker, gas shut-off, resetting the switch, etc.), but nothing seemed to work. We turned on the fireplace that night to keep the house warm, and then Alex came over first thing in the morning to replace out the pilot lights in the furnace and also the thermostat (just to rule out if that was faulty) and stayed and tested everything, and all was well.
That evening though, the pilot light didn’t kick back on and realized that it’s nothing with the unit, but with the gas line. The next day he came out and fixed any possible variable that might affect the furnace from working and I’m happy to say that two weeks later the house is warm and cozy and the only text I’ve had to send Alex is a “thumbs up, thanks for the great job.”
While he was out on one of his visits I did ask him to look at the hot water heater, and we realized that it was almost 20-years old and was contributing to some of the issues I was having with the shower. Alex took a diagnostic of the situation and was happy to spend the extra time walking me few some suggestions to improve the pressure of the shower, but he did recommend to the management company that the hot water heater be replaced sooner and later due to the installation date and significant corrosion on the pipes. And then low and behold, I’m now enjoying hot water for more than five minutes and someone else can take a shower after me with hot water too.
Then after the service was complete he checked in to make sure everything was working fine and to see if there were any issues. Really top notch service from beginning to end.
Mind you, during this entire endeavor, Alex never appeared frustrated by the situation and was committed to figuring out the solution regardless of the number of texts, calls and visits to my house. During this entire process Alex has been available and responsive to my every text 24/7, which to me is unheard of in the contracting services business, and that really shows the dedication and commitment Alex has for customer service and what he instills in his team. They also leave the place immaculate (you’d never know boots had trekked through the house), and they even brought in packages that were delivered outside my door.
Like I said, it’s always at the worst time that something goes out (10 PM and no heat on a winter’s evening is no cup-of-tea), but if you’re going to have someone in your corner, you know you can count on Alex and his team at AAA HVAC and that gives me comfort–at any hour of the day.
You can be sure that when I’m a homeowner again, it will be Alex and his team on my speed dial for any HVAC issues. Seriously…if I could give six stars I would, but I’ll settle for five.